Find the general solution of the differential equation \(\frac { d ^ { 2 } y } { d x ^ { 2 } } + \frac { d y } { d x } - 2 y = 12 e ^ { - x }\).
You are given that \(y\) tends to zero as \(x\) tends to infinity, and that \(\frac { \mathrm { dy } } { \mathrm { dx } } = 0\) when \(x = 0\).
Find the exact value of \(x\) for which \(y = 0\).