1 The number of telephone calls per hour to an out-of-hours doctors' service may be modelled by a Poisson distribution. The total number of telephone calls received during a random sample of 12 weekday night shifts, all of the same duration, was 392.

1. Calculate an approximate \(98 \%\) confidence interval for the mean number of calls received per weekday night shift.
2. The mean number of calls received during weekend shifts of 48 hours' total duration is 136.8 . Comment on a claim that the mean number of calls per hour during weekend shifts is greater than that during weekday night shifts, which are each of \(\mathbf { 1 4 }\) hours' duration.
   (3 marks)