The manager of a clothing shop wishes to investigate how satisfied customers are with the quality of service they receive. A database of the shop's customers is used as a sampling frame for this investigation.
- Identify one potential problem with this sampling frame. [1]
Customers are asked to complete a survey about the quality of service they receive. Past information shows that 35\% of customers complete the survey.
A random sample of 20 customers is taken.
- Write down a suitable distribution to model the number of customers in this sample that complete the survey. [2]
- Find the probability that more than half of the customers in the sample complete the survey. [2]