5 A receptionist receives incoming telephone calls and should connect them to the appropriate department. The probability of them being connected to the wrong department on the first attempt is 0.05
A random sample of 8 calls is taken.
- Find the probability that at least 2 of these calls are connected to the wrong department on the first attempt.
The receptionist receives 1000 calls each day.
- Use a Poisson approximation to find the probability that exactly 45 callers are connected to the wrong department on the first attempt in a day.
The total time, \(T\) seconds, taken for a call to be answered by a department has a continuous uniform distribution over the interval [10,50]
- Find \(\mathrm { P } ( T > 16 )\)
The number of calls the receptionist receives in a one-minute interval is modelled by a Poisson distribution with mean 6 The receptionist receives a call from Jia and tries to connect it to the right department.
- Find the probability that in the next 40 seconds Jia's call is answered by the right department on the first attempt and the receptionist has received no other calls.